Standardize remote support across every client with Devolutions RDM.
Managing dozens of client environments without one remote access standard is a liability. Fields & Foster Network sets up Devolutions RDM so your team works from one place, with separate vaults, clean session logs, and a setup that fits Gulf Coast MSP tools.
Simple answer. One platform. Less drift.
Keep each client separate.
Tie activity to the ticket.
Useful for migrations and handoffs.
Client activity in one screen
One vault per client. No cross-over.
Technicians only see what they need.
Use logs during client reviews.
Multi-Tenant Vault Architecture
Three clients. Three vaults. One operating standard. That keeps access tight and makes handoffs easier when your team grows or a contract changes.
Client A
Technicians only get the accounts and devices tied to this client.
Client B
Separate credentials, separate notes, and separate approval paths.
Client C
A clean view for cloud work, telecom support, and remote admin tasks.
Technician permissions
Access follows the job. New hires get a template. Senior engineers get what they need for escalations.
- check_circleClient-specific vault membership
- check_circleRestricted admin actions where needed
- check_circleSession records tied to user names
Client data isolation
Vaults keep credentials, notes, and connection paths separated. That matters when your team supports regulated accounts or mixed contract scopes.
RDM features that fit daily support work
These are the pieces MSPs actually use. Set up a new client fast, prove what happened during a session, and keep passwords moving on schedule.
Template onboarding
Spin up new client spaces with the same naming, access, and notes pattern every time.
Session recording
Keep a record of support work for SLA review and internal checks.
Password rotation
Rotate shared access on a schedule, without losing control of who can use it.
RMM and docs integration
Keep RDM near ConnectWise, Autotask, and the tools your team already uses.
SLA proof
Show who connected, when, and for which client.
Fast handoffs
A tech can pick up a ticket without digging through old notes.
Better support flow
The board stays organised when client count keeps growing.
Works with your existing stack
ConnectWise, Autotask, Datto, and Syncro fit into the same operating plan. RDM logs can point back to ticket numbers, so your support records stay easy to audit.
Integration touchpoints
PSA / RMMIf you need cloud migration secure connectivity, the same access rules carry into project work and cutover weekends.
Become a Devolutions-certified partner
Fields & Foster Network helps telecom providers, ISPs, and cloud migration teams set up RDM with the right vault model, admin roles, and reporting flow.
Training
Hands-on setup for your engineers and service desk leads.
Partner path
Build a repeatable offering around secure remote access.
Co-marketing
Use partner status in your sales conversations and proposals.
Review your current access model
We map how your techs, supervisors, and dispatchers touch client systems today.
Set the vault structure
We define client separation, role limits, and note handling before rollout.
Connect your reporting flow
Tie session logs to service tickets so your records stay useful after the job closes.
Roll it into delivery
Your team uses the same process on day one, not after months of drift.
Book a 90-minute architecture session
Bring your current client count, your ticketing stack, and the gaps you want fixed. We will map the first tenant, the naming pattern, and the permissions model in one session.